Frequently Asked Questions
Everything you need to know about shopping with Scarlet.
How do I determine the right size for me?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or checking the specific garment measurements provided.
What is your return and exchange policy?
Scarlet offers a 30-day return policy for all unworn items with original tags attached. Exchanges are free of charge, while returns for a refund may incur a small processing fee.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your fashion essentials sooner.
Do you ship internationally?
Yes, Scarlet ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at the final stage of checkout.
How should I care for my Scarlet garments?
To maintain the quality of our fabrics, we recommend following the care label instructions on each piece. Most of our collection prefers a cold delicate wash and being laid flat to dry.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options through Klarna and Afterpay.